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DELIVERY CHARGES & CONDITIONS

e-liquid vape juice delivery

Looking for free e-liquid delivery? Free UK delivery on vape juice orders over £30. We can also offer next day deliveries on weekdays and Saturdays in the UK.

We ensure that all orders received by 12pm noon, Monday - Friday (excluding bank holidays) are dispatched on the same day using our delivery partner of choice, Royal Mail to deliver your products within their 1-2 day delivery estimate. If you want a guaranteed a next day delivery we do offer special next day deliveries below.

Free delivery on £30+ orders

RY4.co.uk use Royal Mail to ship out small parcels, however if your order exceeds £300 we may contact you regarding the use of a designated courier service. Please Note: Royal Mail is not currently offering guaranteed delivery due to the surge in volume during Covid-19. Please expect delays with all methods available.

UK delivery on £30+ orders

Delivery time: 2-4 working days

Orders placed before 12pm noon Monday to Friday are dispatched via Royal Mail on the same day except during bank holidays. Orders placed after 12pm or at weekends are dispatched on the next working day. Orders placed after 12pm on Friday and at weekends will be dispatched on Mondays. Orders are delivered in the following 1-2 days excluding Sundays and Bank Holidays. A signature may be required on delivery.

Delivery time: 1-2 working days (next working day delivery)

Order before 12pm Monday to Friday for delivery via Royal Mail the following working day (Monday to Friday) excluding bank holidays. Orders placed after 12pm on Thursday and all day on Fridays will arrive on a Monday, orders placed at weekends are dispatched on Monday and delivered on Tuesday. A signature may be required on delivery.

Delivery time: 1 working day* (Tracked & Signed)

Order before 12pm Monday to Friday for guaranteed delivery via Royal Mail the following working day (Monday to Friday) excluding bank holidays. Orders placed on Friday before 12pm noon will be dispatched but not arrive until Monday. Orders placed after 12pm on Friday and at weekends will are dispatched on Monday and delivered on Tuesday. This is a tracked service and a signature is required on delivery (1 day guarantee excludes certain areas of Scotland and the Channel Islands).

Delivery time: 1 working day* (Tracked & Signed)

Order before 12pm Friday for guaranteed delivery via Royal Mail on the Saturday (excluding bank holidays). Orders placed after 12pm on Friday and at weekends are dispatched on Monday and delivered on Tuesday. This is a tracked service and a signature is required on delivery (1 day guarantee excludes certain areas of Scotland and the Channel Islands).

UK delivery orders below £30

Delivery time: 2-4 working days

Orders placed before 12pm noon Monday to Friday are dispatched via Royal Mail on the same day except during bank holidays. Orders placed after 12pm or at weekends are dispatched on the next working day. Orders placed after 12pm on Friday and at weekends will be dispatched on Mondays. Orders are delivered in the following 1-2 days excluding Sundays and Bank Holidays. A signature may be required on delivery.

Delivery time: 1-2 working days (next working day delivery)

Order before 12pm Monday to Friday for delivery via Royal Mail the following working day (Monday to Friday) excluding bank holidays. Orders placed after 12pm on Thursday and all day on Fridays will arrive on a Monday, orders placed at weekends are dispatched on Monday and delivered on Tuesday. A signature may be required on delivery.

Delivery time: 1 working day* (Tracked & Signed)

Order before 12pm Monday to Friday for guaranteed delivery via Royal Mail the following working day (Monday to Friday) excluding bank holidays. Orders placed on Friday before 12pm noon will be dispatched but not arrive until Monday. Orders placed after 12pm on Friday and at weekends will are dispatched on Monday and delivered on Tuesday. This is a tracked service and a signature is required on delivery (1 day guarantee excludes certain areas of Scotland and the Channel Islands).

Delivery time: 1 working day* (Tracked & Signed)

Order before 12pm Friday for guaranteed delivery via Royal Mail on the Saturday (excluding bank holidays). Orders placed after 12pm on Friday and at weekends are dispatched on Monday and delivered on Tuesday. This is a tracked service and a signature is required on delivery (1 day guarantee excludes certain areas of Scotland and the Channel Islands).

Delivery not arrived?

Delivery within the UK by Royal Mail - Please allow 10 working days from the date your order was dispatched before making a claim for a lost parcel. To make a claim for a lost parcel, please email info@ry4.co.uk

Delivery to PO Boxes/Mail Forwarders

We will not dispatch orders to PO boxes or third party services such as mail handlers and forwarders. This is because we cannot get sufficient proof of postage. Unfortunately we are unable to ship orders overseas to a BFPO Box address.

Delivery to work/business addresses

If you choose to have your order delivered to a business address, we can not be held responsible if a colleague signs for the order and doesn’t pass it along to you. We consider the order delivered when anyone at the address you nominate for delivery signs for it and will not accept claims for non-delivery in these circumstances.

Insurance – Important – Please Read

All our delivery services are insured up to the standard values indicated by the postal services supplier, namely Royal Mail. If you require full value insurance cover we recommend that you contact us to arrange extra extended insurance cover for your delivery. We can only refund/replace goods up to the value stipulated by the standard cover offered by Royal Mail. If your order has not arrived within 5 working days (for UK orders) and 14 working days (for non-UK orders) please contact us quoting your order number in all correspondence. If you require any clarification regarding delivery information please feel free to contact us here.

PLEASE NOTE:

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12pm on Friday will not be processed until Monday.

The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Channel Islands, Northern Ireland, Scottish Highlands and Islands Deliveries to islands, the Scottish Highlands and remote locations may take longer to arrive. There may occasionally be delays outside of our control such as due to adverse weather conditions.

*1 working day for special deliveries covers: UK Mainland (England, Wales and parts of Scotland - excluding the Highlands and Islands). Deliveries to areas outside the standard delivery zones can take longer: The Highlands & Islands of Scotland can take 2 working days. Northern Ireland, Isle of Man and Isles of Scilly can also take 2 working days.