Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12pm on Friday will not be processed until Monday.
The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.
If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
Channel Islands, Northern Ireland, Scottish Highlands and Islands Deliveries to islands, the Scottish Highlands and remote locations may take longer to arrive. There may occasionally be delays outside of our control such as due to adverse weather conditions.
*1 working day for special deliveries covers: UK Mainland (England, Wales and parts of Scotland - excluding the Highlands and Islands). Deliveries to areas outside the standard delivery zones can take longer: The Highlands & Islands of Scotland can take 2 working days. Northern Ireland, Isle of Man and Isles of Scilly can also take 2 working days.