Can I get a refund?

REFUNDS & RETURNS OUTLINED

vape juice e-liquid refund

Sure you can. We very much hope you’ll be happy with the goods you purchase from us but if you’re not satisfied or you change your mind then this policy sets out what you can do.

There are a number of reasons why you might wish to return the goods and get a refund. It may be because the goods are faulty, they aren’t what you ordered or simply because you changed your mind. We will do our utmost to resolve any issues you have with purchases.

Taste is very subjective

Some people dislike RY4 flavours that others love, so we suggest that you only order a small amount of any particular flavour at first and then if you like it, you can always order more. For hygiene reasons E-liquid cannot be returned if the seal has been broken or it has been opened in any way. Please contact us and we will discuss your options further.

Receiving your purchase

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 72 hours of delivery confirming in writing via email to info@ry4.co.uk if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Sometimes we make mistakes and if we’ve sent you goods which are not what you ordered then please let us know by emailing us at info@ry4.co.uk Please provide your name, order number and address. We will reimburse the costs of your return postage for incorrect goods in the form of extra merchandise to the value of the return postage (in-line with our standard delivery charges but no more) when we resend the correct goods to you.

If you live in the UK then you have the right to return goods within 14 days of receiving them. You can do this for any reason including if you have changed your mind. For unwanted Goods, we will not be liable for the postal or courier costs of return and the refund for the products issued will be minus any original postage costs incurred by us (including our incurred costs for free delivery).

If you want to return goods you must not unseal them in any way. We can’t accept returns on any goods that have been unsealed for health protection and hygiene reasons once you’ve attempted to open them. If there is the slightest sign that any e-liquid has been tampered with, part opened or resealed (or even an attempted reseal) then no refund will be given on that proportion of the order as we would have to destroy the product.

Unsealed e-liquids cannot be returned as it would be a health and safety risk due to the possibility of liquids being tampered with.

If you wish to cancel your order prior to shipping, you have a half hour window after you have placed your order in which to do this. As we want to get your order to you as fast as possible we employ a very quick pick, pack and dispatch method so we may not be able to cancel your order if you notify us of cancellation after this half hour grace period.

If your order has been dispatched you have the opportunity to cancel within 72 hours of its arrival; you will, however, need to send the products back to us before a refund can be issued. For order cancellations, we will not be liable for the postal/courier costs of return and the refund for the products issued will be minus any original postage costs incurred by us (including our incurred costs for free delivery).

Returning goods

If you want to return the goods please contact us by emailing info@ry4.co.uk as any unsolicited or unauthorised returns will be disposed of without any form of refund given.

The goods must be returned in re-saleable condition. This means that you must not have handled them more than you would have done in a store (for example, in a store you would not break the seal on a bottle). The goods must be unsealed and returned in their original packaging.

You must return the goods by posting them back to us at the address we provide when we reply to your refund request. Please include a clearly marked note with your name, order number and address PLUS the reason why you’re returning the goods. You must return the goods within 14 days of telling us you intend to do so. If an item is not returned within this time frame, we are unable to accept it.

We strongly recommend that you send the goods by Signed For First Class post to avoid the goods being lost in the post. We will not be able to refund you the price of the goods until you can prove that they were posted to us – so please ensure that you get proof of postage as we can’t issue a refund for goods we haven’t received back.

Once we have received a returned item, please allow up to 5 working days for it to be processed and replacements dispatched/refunds issued.

If you are located outside of the UK then we can only accept returns if the goods are faulty or for incorrect order fulfilment. Please email us at info@ry4.co.uk to confirm the return with your name, order number and address.

Refund Process

Once your return has been received it will be subject to an inspection. We will notify you via email to inform you if the return has been accepted for refund or rejected (and on what grounds).

We will refund you the price you paid for the products excluding appropriate delivery costs, by the method you used for payment.

However, please note the following:

  • we may make deductions from the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop; and/or
  • the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 1-3 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

Please allow up to 5 working days for your returns to be processed. We will refund you within 5 working days of the day on which we receive the goods back from you minus any applicable postage deductions.

Put simply, if we are at fault with our order processing by delivering the wrong products or supply faulty products then we will take responsibility for postage charges. For customers returning unwanted goods or order cancellations we will not reimburse your costs to return the products or our initial delivery charges (including our incurred costs for free delivery).