If you want to return the goods please contact us by emailing firstname.lastname@example.org as any unsolicited or unauthorised returns will be disposed of without any form of refund given.
The goods must be returned in re-saleable condition. This means that you must not have handled them more than you would have done in a store (for example, in a store you would not break the seal on a bottle). The goods must be unsealed and returned in their original packaging.
You must return the goods by posting them back to us at the address we provide when we reply to your refund request. Please include a clearly marked note with your name, order number and address PLUS the reason why you’re returning the goods. You must return the goods within 14 days of telling us you intend to do so. If an item is not returned within this time frame, we are unable to accept it.
We strongly recommend that you send the goods by Signed For First Class post to avoid the goods being lost in the post. We will not be able to refund you the price of the goods until you can prove that they were posted to us – so please ensure that you get proof of postage as we can’t issue a refund for goods we haven’t received back.
Once we have received a returned item, please allow up to 5 working days for it to be processed and replacements dispatched/refunds issued.