Terms & Conditions

THE EXTRA BORING BUT IMPORTANT SMALL PRINT

YOU MUST BE OVER 18 TO PURCHASE GOODS FROM OUR SITE. WE RESERVE THE RIGHT TO REQUEST EVIDENCE OF AGE BEFORE WE FULFIL YOUR ORDER.

Please read these terms and conditions carefully before accessing and/or ordering any goods from the RY4.co.uk website. These terms describe who we are, how we will provide products to you, how you and us may change or end the agreement, what steps to take if there is a problem and other important information relating to the company and its business practices.

Updated 02 September 2020

Your Obligations As a Buyer

  • You undertake:
  • to pay any amounts due to us in a timely manner;
  • that any Personal Information you provide is true, accurate, current and complete in all respects;
  • to notify us immediately of any changes to the Personal Information;
  • not to impersonate any other person or entity or to use a false name;
  • to ensure the goods purchased are being used by persons over the age of 18.

By accessing, browsing or using this website in any way indicates that you agree to be bound by these terms and conditions. We reserve the right to amend these terms & conditions at any time, without the need to notify our customers. By purchasing goods on our website, you agree to be bound by these terms and conditions.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. The Definitions used in the Terms & Conditions are as follow:

  • "Us/Our/We" means RY4.co.uk, a sole trader trading under the name of RY4 Emporium;
  • "Conditions" means these terms and conditions;
  • "Goods" means any goods you purchase under these Conditions;
  • "Personal Information" means the details provided by you to us;
  • "Services" means any services you order or otherwise purchase under these Conditions;
  • "Website/Web/Site" refers to any part of RY4.co.uk
  • "You/Your" means the person ordering or otherwise purchasing the Goods

1.1 We operate the website www.ry4.co.uk – as a sole trader, trading as the RY4 Emporium.

1.2 Contacting us:

  • You can e-mail us at info@ry4.co.uk for our address details and contact number. If you are referencing an order, please include details of your order to help us to identify it.
  • If we have to contact you or give you notice in writing, we will do so by e-mail to the email address you provide to us in your order.

2.1 The descriptions and images of the Products on our site are for illustrative purposes only, we attempt to make them as accurate as possible but are not responsible for minor differences. Although we have made every effort to display the colours accurately, we cannot guarantee that your phone, tablet or computer will display the colours accurately to reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 The packaging of the Products may vary from that shown on images on our website. Because the packaging does not match the image shown on RY4.co.uk website is not a valid reason for returning a product. All product imagery is for illustrative purposes only and small variances may exist between photos and the physical item (e.g. colour, shape or design of e-liquid bottles).

2.3 We reserve the right to withdraw any Products from the website at any time and we shall not be liable to anyone for withdrawing any Products from the website or for refusing to process an order.

2.4 You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.

2.5 Estimated time frames for delivery of Goods are estimates only and delays may arise due to matters outside of our reasonable control.

2.6 RY4.co.uk recommend that you read the instructions for your product before you start using it, as, with all vaping products, there are some safety risks associated with their use.

2.7 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

2.8 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

2.9 Safety Warning: Where stated, most of our e-liquids products contain nicotine, which is highly addictive. They are not a medical solution and make no claim to aid anyone in the cessation of smoking real tobacco. RY4.co.uk does however, strongly advise against using any of its products if you come under any of the following categories:

  •  A non-smoker
  •  Pregnant
  •  Breast-feeding
  •  Of ill or poor health

2.10 Once purchased, the products on this website should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

2.11 On the rare occasion a product may be sold which is not in stock. When this occurs, a refund or suitable substitution may be made without prior notification.

3.1 Your use of our site is governed by our Privacy Policy and this Terms & Conditions. Please take the time to read these, as they include important terms which apply to you.

3.2 We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

3.3 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

3.4 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

3.5 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

4.1 You may only purchase Products from our site if you are at least 18 years old. You may be asked to declare that you are of the appropriate legal age to purchase the Products when placing an order and we may carry out independent verification to check your age and if we discover that you are not legally entitled to order the Products, we shall be entitled to cancel the order immediately, without notice.

4.2 If you falsely declare your age to us you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suffer or incur as a consequence of your false statement.

4.3 By ordering Products from this website, you hereby consent to us undertaking a search with a 3rd party age verification service for the purposes of verifying your identity. To do so, we use a 3rd party age verification service that may check the details you supply against any particulars on any database (public or otherwise to which they have access. We may utilise data from various credit reference agencies, the electoral roll and other databases or agencies. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.

5.1 Goods are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us. All products on our website are restricted to individuals over the age of 18 only. Any order placed through our website will be subject to automatic age verification checks, in the event of failure the order will be cancelled with immediate effect.

5.2 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. When requested by us, you must provide your name, phone number, address, payment details and other requested information.

5.3 You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase.

5.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site we will inform you of this by e-mail and we will not process your order. This non-acceptance could be caused by: the product being out of stock; an error in the price or description of the product; product safety issues or because we have reason to believe that you under 18 years of age or not a UK resident. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

5.5 We are prohibited from selling vaping products to consumers resident in certain countries of the EU in accordance with certain provisions of the Tobacco Products Directive (2014/40/EU). We can sell all of their product ranges to consumers resident in the UK and certain other non-EU countries. If the product you wish to buy falls within one of these restrictions, you will be notified and we will not process your order.

5.6 After you place an order, you will receive an e-mail from us confirming the details, description and price of the Product. Our acceptance of your order will only take place when we email you to accept it with a Dispatch Confirmation, at which point a contract will come into existence between you and us.

5.7 The Dispatch Confirmation will have an assigned order number. Whenever you contact us about your order, it will expedite matters if you have your order number to hand.

5.8 Each order placed by you will be treated as an offer to purchase the Goods to which your order relates. The contract will only be completed when we dispatch the Goods.

5.9 We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. You also acknowledge that we have the right to cancel any order before it has been dispatched when we have reason to believe that an error has occurred. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods for profit.

6.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

6.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

6.3 We may revise these Terms as they apply to your order from time to time for reasons including but not limited to changes in relevant laws and regulatory requirements.

6.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

6.5 Minor changes to the products. We may change the product:

  • to reflect changes in relevant laws, regulatory requirements, any applicable safety or other statutory requirements, for example, where it is necessary to changing packaging or change the design of products to meet changes in the law or to make it reflect changes in the manufacturer's specification; and
  • to implement minor technical adjustments and improvements, for example to address a safety issue. These changes will not materially affect your use of the product.
  • we will endeavour to ensure that such changes do not reduce the quality or performance of such Goods. Where you have placed an order for the affected Goods and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.

6.6 We reserve the right to modify the price or withdraw, temporarily or permanently, some or all of the Goods available. We also reserve the right to change or add to these Conditions from time to time. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

6.7 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

6.8 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

7.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • If what you have bought is faulty you may have a legal right to end the contract (or to get the Product replaced or to get some or all of your money back), see clause 8;
  • If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
  • If you have just changed your mind about the Product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details on our Returns and Exchange Policy please click the tab at the top of the page titled "Refunds & Returns". Consumers should be aware that if they wish to exercise their right to cancel an order that has already been dispatched, within 7 working days, that they will not receive a refund on the postage following any return of items.
  • In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.

7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

  • we have told you about an upcoming change to these terms which you do not agree to (see clause 7.4);
  • we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
  • there is a risk that supply of the Products may be significantly delayed because of events outside our control;
  • we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
  • you have a legal right to end the contract because of something we have done wrong.

7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most Products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

7.4 When you don't have the right to change your mind. You DO NOT have a right to change your mind in respect of:

  • Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • any Products which become mixed inseparably with other items after their delivery.

7.5 If you change your mind about your order of the Products you have 14 days after the day you (or someone you nominate) receives the Products, unless:

  • Your Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products.
  • Your Products are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the Products.

7.6 Ending the contract where we are not at fault and there is no right to change your mind. If you do not have any other rights to end the contract (see clause 8.1), you can still contact us before it is completed and tell us you want to end it. If you do this the contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

7.7 If you are exercising your right to change your mind:

  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 1-3 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

  • Email only to info@ry4.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

8.2 Returning Products after ending the contract. If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. You must post them back to us. Please email us at info@ry4.co.uk for a return code. If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the contract.

8.3 When we will only pay the costs of return? We will only pay the costs of return:

  • if the Products are faulty, incorrectly described or the wrong products have been delivered;
  • In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

8.4 What we charge for collection. You are responsible for the costs of return, and if we are collecting the Product from you, we will charge you the direct cost to us of collection.

8.5 How we will refund you. We will refund you the price you paid for the Products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

8.6 Deductions from refunds. If you are exercising your right to change your mind:

  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  • Your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.2.
  • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

8.7 If you cancel an order for Goods, they must be returned to us within a reasonable period, complete and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.

8.8 You shall be under a duty to take reasonable care of the Goods until received by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.

9.1 We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if:

  • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products;
  • you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or
  • we become aware that you may not legally purchase or that we may not legally supply the Products to you or that you have provided false or inaccurate information on your order.

9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9.3 We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know at least 7 days in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

9.4 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

10.1 Tell us about any problems. If you have any questions or complaints about the Product, please contact us at info@ry4.co.uk

10.2 We are under a legal duty to supply Products that are in conformity with this contract. See the box above for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

These Rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your Product your legal rights entitle you to up to 28 days: if your item is faulty, then you can get a refund.

10.3 Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products you must post them back to us. Please contact us at info@ry4.co.uk for a return address.

11.1 We will contact you with an estimated delivery date, which will be within 7 business days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) if you are based in the UK and within 10 business days after the date of the Dispatch Confirmation if you are based outside the UK. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 'Events Outside our Control' for our responsibilities when this happens.

If the product supply is delayed by an event outside our control then we will contact you as soon as possible to keep you informed and take steps to minimise the effect of the delay. Provided We take these steps, we will not be liable for delays caused by the event. Should there be a risk of substantial delay you may contact us to end the order and receive a refund for any products you have paid for and have not been delivered.

11.2 Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

11.3 You own the Products once we have received payment in full, including all applicable delivery charges.

11.4 If we miss the delivery deadline as detailed in clause 11.1 for any Products then you may:

  • agree a new delivery date; or
  • cancel your Order and receive a full refund.

11.5 If you do choose to cancel your Order for late delivery under clause 9.3(b), you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

11.6 Delivery costs will be clearly displayed on the website.

11.7 If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot within 14 days the products will be returned to us. Once We receive the products back, we will contact you for further instructions and may charge you for further delivery costs.

11.8 The product becomes your responsibility from the time we deliver the product to the address you gave us, you become the legal owner of the product when we dispatch it to you.

11.9 We cannot be held responsible for the non-delivery of items when using mail forwarding services.

11.10 RY4.co.uk reserves the right to consolidate orders placed within the same dispatch period into one parcel or envelope, and is not obliged to refund any postage charges incurred.

11.11 It is responsibility of the customer to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us if they have been sent to the wrong address we are not obliged to re-send at our expense, however, a refund will be offered less the postal expense. If you notice that you have provided the incorrect or incomplete details please contact us as soon as you can.

11.12 All orders placed before 12pm Monday to Friday are posted via Royal Mail. Royal Mail deliver Monday to Saturday, however the option for weekend delivery is only available during certain times. We may have to change our dispatch cut-off during certain periods.

11.13 We cannot be held responsible for delivery delays within the Royal Mail network. Compensation maybe offered upon our discretion in regards to failed Guaranteed deliveries and will not exceed the cost of postage charges originally incurred. We cannot accept liability if an order is delayed due to failing an age verification check.

12.1 There are restrictions on some Products for certain International Delivery Destinations, if we are unable to deliver all or part of your order, we will inform you and either offer a full refund or ship the part of the order we can deliver and offer a partial refund for the difference.

12.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

12.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

12.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

12.5 Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

12.6 As a resident outside of the UK you are accepting any customs and clearance fees that may be applied to your package, We will not be responsible for these charges. We will not be held responsible for any orders seized at customs outside of our control. We will endeavour to provided properly packaged and marked parcels to ensure the minimum likelihood of this happening.

12.7 All packaging and warnings are compliant within the UK, manufacturers may take measures in making these warnings compliant with other countries but the responsibility will fall on the buyer.

13.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 13.5 for what happens if we discover an error in the price of Product(s) you ordered.

13.2 Prices for our Products may change from time to time without notice, but changes will not affect any order you have already placed.

13.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

13.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.

13.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a miss-pricing, we may cancel supply of the Product and refund you any sums you have paid.

13.6 Any discount codes distributed can only be used on non-sale products without a discount applied. We reserve the right to withdraw these discount codes at our discretion.

13.7 We are unable to apply discount codes after an order has been placed. The offer code, if applicable, may be used on future orders.

14.1 You can only pay for Products using either a debit card (VISA or MasterCard) or credit card (VISA or MasterCard).

14.2 Payment for the Products and all applicable delivery charges is in advance. Payment must be made for the product before it can be dispatched.

14.3 You confirm that any payment method you use is yours.

14.4 Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation.

14.5 Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods. Orders may be subject to cross-border checks and additional charges which you will be liable for entirely.

14.6 Until such time as the ownership passes to you, you shall hold the Goods on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Goods to us.

13.7 Once your Goods have been delivered to you, all risk of damage to, or loss of, the Goods shall pass to you.

15.1 You agree that you will read and comply with any instructions and product warnings on the Products.

15.2 You acknowledge that we make NO claims that e-liquid used in an electronic cigarette will cure a smoker's addiction to nicotine; an electronic cigarette and it's e-liquid serve the same purpose as a tobacco cigarette in that they deliver nicotine to the user. If a user of the Products suffers from the disease of Tobacco or Nicotine Dependence Syndrome and wants to take steps to give up smoking or cut down the quantity of cigarettes they currently smoke, we recommend visiting a health care provider to discuss Nicotine Replacement Therapy (NRT) or a nicotine harm reduction programme.

15.3 You acknowledge that we are not a pharmaceutical company and do not produce medical products.

15.4 You also acknowledge that:

  • the Products may be hazardous to health and are intended for use by adult smokers;
  • the Products must be kept out of reach of children;
  • the Products are not suitable for use by persons who are under the age of 18; pregnant or breastfeeding women; persons who are sensitive or allergic to nicotine; and should be used with caution by persons with or at a risk of an unstable heart condition or high blood pressure.

16.1 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

16.2 E-liquids are classed as perishable Goods and therefore carry no warranty.

17.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the products sold.

17.2 We cannot be held liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17.3 We will not be liable for any loss or damage caused by us in circumstances where:

  • there is no breach of a legal duty of care owed to you by us; and/or
  • such loss or damage is not reasonably foreseeable.

17.4 We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.

17.5 Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.

17.6 Nothing in these Conditions shall:

  • exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
  • limit your rights as a consumer under applicable UK law.

17.7 All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.

17.8 The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to the legally required standard.

17.9 Each provision of this Clause 7 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.

17.10 We do not in any way exclude or limit our liability for:

  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.

17.11 The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

17.12 You agree to indemnify, defend and hold harmless ry4.co.uk and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

17.13 In no case shall RY4.co.uk, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

17.14 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

17.15 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

17.16 You expressly agree that your use of, or inability to use, the service is at your sole risk.

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.

18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

18.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

18.5 Events Beyond the Parties Reasonable Control: If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.

19.1 When we refer, in these Terms, to "in writing", this will mean by e-mail.

19.2 You may contact us by email at info@ry4.co.uk

20.1 Your data will be used in accordance with our Privacy Policy.

20.2 We need to collect certain Personal Information to provide you with the Goods and/or Services.

20.3 We will use the personal information you provide to us:

  • to supply the products to you;
  • to process your payment for the products.

20.4 You agree that we may use, update, share and process your Personal Information in accordance with our privacy policy which is GDPR compliant. Our privacy policy is available at any time by clicking the tab titled "Privacy Policy" at the top of this page.

20.5 You will have the opportunity to consent to us contacting you by email about products and services which RY4.co.uk believe may be of interest to you. You can make changes to your marketing preferences at any time by unsubscribing using the link available in any email we send to you. Please note that it may take up to 24 hours for such changes to take effect.

20.6 You are entitled to request a physical copy of any records we hold for yourself. To have this arranged contact us via email.

20.7 You will have the option to ask us by email to delete your information as per the Right to be Forgotten act. This will not delete any orders you have placed but disassociate them from your account.